FREQUENTLY ASKED QUESTIONS

Can I buy from you to wear myself?

How to place an order?

How can I trust you?

How do you ensure product quality and identify potential defects?

Can I receive images of the products I've purchased?

SHIPPING

Do you ship to my country, and how long does it take?

Which shipping options do you offer?

How can I find out my estimated shipping cost?

Are customs fees included in my purchase price?

Can I get a refund on customs fees?

What is A.TR (A.TR Movement Certificate)?

When will my order get dispatched and shipped?

How can I track my order?

How can I make changes to my delivery and billing address?

How do you prepare orders?

What is shipping insurance?

What is EUR.1/EUR-MED (EUR.1/Eur-MED Movement Certificate)?

What is a Certificate of Origin (CO)? (ICC - International Chamber Of Commerce)

Can I ship my order with my own contracted shipping company?

PAYMENT

What are your bank account numbers?

Do I have to pay value added tax (Vat)?

What currency are your prices in?

Is my payment information secure?

SHOWROOM QUESTIONS

Can I shop in person rather than online?

How can I go to the Showroom?

Can I find staff at the Showroom who speak English or other languages if needed?

Do I need an appointment to visit the showroom?

Can I place an order online and have it picked up from the Showroom?

Is there parking available at the Showroom?

Are there any cafes within the Showroom?

ACCOUNT

I can’t login to my account

Is creating an account free?

How can I create an account?

Will my personal information be shared with other companies?

Why do you require my business information for the registration?

What should I do if I cannot provide all of the required sign-up information?

OTHER QUESTIONS

How can I view my past orders?

What’s the minimum order quantity?

What is your size guide for the UK, USA, Europe, and for the rest of the world?

Do you have branches in other countries?

What other services do you provide to businesses?

How can I get access to your wholesale prices?

Do you only sell in packs?

When will you restock for the new season?

Where do you design and manufacture your products?

Do you have a catalog?

My business is located in Europe.

Can we use your product descriptions?

Can I get Personalized Clothing Recommendations?

Are your products environmentally sustainable?

Does you offer drop shipping?

Do you stock all the items on your website?

I added styles to my wish list, but some weren't available for purchase later. Why?

What does “Made-To-Order” mean?

Do you manufacture custom designs?

I need a copy of my receipt/invoice. How can i get it?

What does IFC expect from me in return?

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