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FREQUENTLY ASKED QUESTIONS
Can I buy from you to wear myself?
Currently, our clothing is only available for bulk purchases by businesses.
How to place an order?
Your first step towards shopping with us is to register on our website. Simply use the following link and fill up the necessary fields to finalize the registration
Once registered, you can add items to your cart, proceed to address/ payment pages to complete your purchase online.
How can I trust you?
Serving customers from over 100 countries, trust is built one review at a time. See what happy customers worldwide say about us on Google Reviews
That’s not enough? Contact our offices in Istanbul, Germany, or the USA, and let us arrange a video call for you. Our team would be delighted to answer any questions you may have and provide a virtual tour of our center and departments.
Contact details of each Office: Locations
How do you ensure product quality and identify potential defects?
We take product quality very seriously and employ a thorough process to ensure that every item meets our high standards. Each product is meticulously inspected for fabric quality, and we only select premium materials for our offerings. Detailed fabric information is available on each product page for your review.
Our quality control process involves multiple stages of inspection. Each item is rigorously checked at various points throughout production to identify and address any potential defects. Before your order is dispatched, we perform a final inspection. During this stage, we offer transparency by providing videos or arranging video calls, allowing you to directly observe the inspection and packaging process. This ensures that you receive products that meet our stringent quality standards.
Can I receive images of the products I've purchased?
Yes! After the order is placed, our team will contact you and offer to provide the high-quality images of your order. You can use these images on your website or social media to help with your branding efforts.
SHIPPING
Do you ship to my country, and how long does it take?
We ship worldwide, with delivery times usually ranging from 2 to 7 business days.
Which shipping options do you offer?
We regularly work with 200+ global and local couriers, including DHL and UPS.
If you have a private cargo company that you want us to work with, please check the box ”I Have My Own Cargo” while you check out and follow the instructions. Note that for this option %10 VAT will be added to your invoice.
How can I find out my estimated shipping cost?
Shipping costs are automatically calculated on the checkout page based on the weight, size, delivery location of your chosen items, and the shipping courier selected. While we strive to minimize these costs significantly, please be aware that regional taxes are the responsibility of the customer.
Are customs fees included in my purchase price?
Customs fees are not included in the purchase price of your order. These fees are typically charged separately by the customs authority of the destination country and are not part of the initial payment made at checkout. Customs fees may vary depending on the destination, the value of the goods, and local regulations. It is the responsibility of the customer to cover these additional charges upon importation.
Can I get a refund on customs fees?
Yes, you are eligible to request a refund on customs fees from your government using our A.TR document. Please note that this is only valid for shipments destined for European countries, and you may need to follow specific procedures or provide additional documentation as required by your local customs authorities.
What is A.TR (A.TR Movement Certificate)?
A.TR Movement Certificate is an indication that the goods on which the transaction is processed are in free circulation. It provides the benefit of customs exemption during the export of goods and goods in free circulation.
ATR Movement Certificate is a trade agreement valid only for Turkey and EU member states. It makes it possible to export to EU countries with appropriate tax rates. The list of countries where the ATR Movement Certificate is made is as follows:
Belgium
Denmark
Malta
Slovenia
Czech Republic
Portugal
Latvia
Cyprus
Sweden
Bulgaria
Holland
Poland
Estonia
Romania
Slovakia
Hrvatska
Finland
Spain
Greece
Italy
France
Hungary
Ireland
Germany
Austria
Lithuania
Luxemburg
Since the UK left the EU with Brexit, it has signed the UK-Turkey Free Trade Agreement instead of the ATR Movement Certificate effective from January 1, 2021 with its own regulations and guidelines.
When will my order get dispatched and shipped?
We will begin processing your package as soon as payment has been successfully received and confirmed.
How can I track my order?
After your order is dispatched, you'll receive an email with tracking information. Use these details to log in to either DHL or ParcelForce and check the 'Order History' section.
Direct links to tracking pages:
DHL : https://www.mydhli.com/global-en/home/tracking.html
UPS : https://www.ups.com/track?loc=en_US&requester=ST/
Fedex : https://www.fedex.com/en-us/tracking.html
TNT : https://www.tnt.com/express/en_gc/site/shipping-tools/track.html
How can I make changes to my delivery and billing address?
You can change your billing and shipping address while placing an order, during the checkout process. Please note that Billing and Delivery addresses must be in the same country. In case of any other changes such as VAT registration number - send all the necessary updates to:info@istanbulfc.com
How do you prepare orders?
Here is a video of our process: https://www.youtube.com/watch?v=A2K_1-U8uj8
What is shipping insurance?
If you're paying for shipping, insurance will refund you if anything happens to the package during delivery. It's a smart option to safeguard your valuable shipments and avoid potential financial losses. Insurance is automatically calculated as 2% of your order subtotal, and all responsibility for your package lies with the delivery company you choose.
What is EUR.1/EUR-MED (EUR.1/Eur-MED Movement Certificate)?
EUR.1
The EUR.1 movement certificate (also known as EUR.1 certificate, or EUR.1) is a form used in international commodity traffic. The EUR.1 is most importantly recognized as a certificate of origin in the external trade in legal sense, especially within the framework of several bi- and multilateral agreements of the Pan-European preference system (the European Union Association Agreement)
The EUR.1 is used to certify the origin of a product, and if applicable, benefit from favorable trade terms (tariffs mainly) under a preferential trade policy of the EU.
EUR-MED
A EUR-MED is a certificate that can be used to move goods between countries of the Pan-Euro-Mediterranean cumulation. When exporting goods to a Pan-Euro-Med country, you don't have to pay customs duty, or you pay a discounted rate when the goods are imported.
Countries Where the EUR.1/EUR-MED Movement Certificate is Made
Countries Covered by PAAMK Convention
AB (For Unprocessed Agricultural and ECSC Products)
Morocco
Israel
Egypt
Tunisia
PAAMK >Countries that are Parties to the Regional Convention
Arnavutluk
EFTA (Switzerland, Iceland, Liechtenstein, Norway)
Faroe Islands
Palestine
Georgia
Montenegro
North Macedonia
Moldova
Serbia
Western Balkans Countries of Cumulation Scope
Bosnia-Herzegovina
Kosovo
EUR.1 Issued Countries According to Other FTA Agreements
Mauritius
Chile
Venezuela
Note:EUR.1 or EUR.MED can be arranged for exports to EU (For Unprocessed Agricultural and ECSC Products) Morocco, Israel, Egypt, Tunisia, EFTA (Switzerland, Iceland, Liechtenstein, Norway). For other countries listed above only EUR.1
What is a Certificate of Origin (CO)? (ICC - International Chamber Of Commerce)
A Certificate of Origin (CO) confirms the 'nationality' of a product and serves as a declaration to satisfy customs or trade requirements. COs are mostly required for customs clearance procedures to determine duties or legitimacy of imports.
Certificates of Origin certifies that goods in a shipment are wholly obtained, produced, manufactured or processed in a particular country. Local chambers have the unique position to operate as the natural and trusted agent in issuing COs, which can issue two types:
Non-Preferential COs – known as ‘Normal COs’ for goods that not subject to preferential treatment.
Preferential COs – issued for goods subject to reduced tariffs or exemptions and tend to be associated with Regional Trade Agreements.
Countries with Proof of Origin Issued
İran Proof of Origin Certificate
Malezya Proof of Origin Certificate
TR-AZ Form Proof of Origin Certificate(Azerbaijan)
D-8 Proof of Origin Certificate
Bangladesh
Indonesia
Iran
Malaysia
Nigeria
Pakistan
TPS-OIC Proof of Origin Certificate
Bangladesh
Morocco
Iran
Malaysia
Pakistan
Jordan
Countries with Special Certificate of Origin (FORM-A) Issuing
Australia
Japan
New Zealand
PAYMENT
What are your bank account numbers?
* Please don't write “Istanbul Fashion Center” as the company name and write all the necessary information below while transfering.
Company Name :AKKOM MÜHENDİSLİK İNŞAAT TEKSTİL TURİZM SANAYİ VE TİCARET ANONİM ŞİRKETİ
Address :ABDURRAHMAN NAFIZ GURMAN NEIGHBORHOOD, GENERAL ALI RIZA GURCAN STREET, 27/1 NO: 67
DISTRICT: GUNGOREN / CITY: ISTANBUL - TURKEY
Telephone :0212 803 23 00
Tax Office :Merter
Post Code :34173
Bank Name :Garanti Bank
Branch Code :1675 (Istanbul Ticari Branch)
Money Type :Euro
Swift Code :TGBATRISXXX
USD IBAN :TR82 0006 2001 6750 0009 0986 85
EURO IBAN :TR12 0006 2001 6750 0009 0986 84
Do I have to pay value added tax (Vat)?
When an order is processed as an official export, customers will not be charged the local VAT of 10% of the order value
What currency are your prices in?
All prices are listed in USD. During payment, you have the option to pay in Euros at the quoted Euro-USD exchange rate. Please note that the amount in Euros will need to be confirmed by our teams to ensure there are no discrepancies or issues with the exchange rate.
Is my payment information secure?
Ensuring the security of your payments and personal information is paramount to us at IFC. We prioritize the protection of your data and utilize a range of robust safety measures to process payments securely and safeguard your information.
SHOWROOM QUESTIONS
Can I shop in person rather than online?
You’re always welcome to visit our Istanbul Showroom to inspect our showrooms, see our quality control team and photography studios.
For more details on our address and working hours, please visit:
How can I go to the Showroom?
Easy! We're located right in front of the “Merter'' metro/metro bus station. If you're using public transport, just look for that station. Alternatively, reach out to our customer service team with your current location, and they'll assist you in finding the most optimal route.
Can I find staff at the Showroom who speak English or other languages if needed?
Yes, absolutely! Our staff speaks English and over 15 other languages to assist you as needed.
Do I need an appointment to visit the showroom?
You don't need an appointment to visit us during our opening hours. For the best experience, we recommend contacting our Customer Service Team beforehand. This helps us prepare for your arrival and ensure a smooth visit.
Can I place an order online and have it picked up from the Showroom?
Absolutely! Kindly mention in the notes when placing your order.
Is there parking available at the Showroom?
Yes, we do! We have a large indoor parking area that is completely free.
Are there any cafes within the Showroom?
Yes, we do have cafes within the showroom for your convenience.
ACCOUNT
I can’t login to my account
Please double-check that your details are entered correctly. If you continue to experience issues, use the 'I forgot my password' link to reset it: Forgot My Password.
For further assistance, please contact our Customer Service Team.
Is creating an account free?
Yes, absolutely! There is no charge for registration.
How can I create an account?
1 - Visit Register Page
2 - Fill out the registration form and click 'Register'
3- Activate your account using the email sent to your inbox.
Will my personal information be shared with other companies?
No, we prioritize our customers' confidentiality and privacy. Your information is kept strictly confidential, never shared with other companies with unauthorized access.
Why do you require my business information for the registration?
To ensure a seamless experience for established businesses, we operate as a B2B platform and require verification documents for access.
What should I do if I cannot provide all of the required sign-up information?
Creating a website or social media presence can take time. No worries! Register today and start exploring our platform even if you haven't completed the setup yet.
Note that accounts with unspecified business names or website fields will be deactivated with time. Ensure to update your business information promptly to avoid deactivation.
OTHER QUESTIONS
How can I view my past orders?
We’ve updated our website to improve your experience. During the update, we moved your past orders to a new location. You can view them here: http://legacy.istanbulfashioncenter.com
What’s the minimum order quantity?
We don’t require a minimum order quantity at the moment, but we strongly recommend making purchases over $300 to save more on shipping costs.
What is your size guide for the UK, USA, Europe, and for the rest of the world?
Do you have branches in other countries?
In addition to Istanbul, we're also in Hannover, Germany, and New York, USA! See details for each of them here: Locations
What other services do you provide to businesses?
More than just fashion, we offer a range of additional services tailored to meet the needs of businesses. From offering custom racks, hangers, mannequins, and handbags to analyzing your business for profit maximization, we ‘ve got you covered.
How can I get access to your wholesale prices?
All of the prices presented on our website are manufacturer direct, wholesale prices. To view, you need to create an account from Register Page
We review each registration and only work with an exclusive group. Please ensure that all your business information is filled in accurately.
Do you only sell in packs?
Our styles are typically available in packs of 1, 2, 3, 4, 5, 6, or 8 pieces, as indicated on the product pages. Please note that packs can not be split for individual sale. However, certain bridal items may be purchased individually, but prices for retail purchases will vary. Contact our customer support team for more information.
When will you restock for the new season?
We regularly restock our inventory to align with the changing seasons. You can expect a restock of over 3000 new items from leading brands in Turkey, ensuring you have access to the latest trends and styles for your boutique.
Where do you design and manufacture your products?
All of our products are manufactured in Turkey, and we carefully select only brands renowned for exceptional quality.
More on how we select our partners: Brands
Do you have a catalog?
While we don't offer a physical catalog, our website functions as a comprehensive online catalog, featuring over 100,000 items for you to browse.
My business is located in Europe.
With over 30 years of exporting to Europe, we strive to maintain our leading edge in shipping efficiency. To learn how you can minimize taxes, we recommend contacting our Customer Service team.
Moreover, our sales team at our Germany office is constantly on the move and would be glad to arrange a visit to your location.
Can we use your product descriptions?
No, we spend time and effort to write unique product descriptions. If you use them, it will create all sorts of search and ranking issues for both you and us. We don't mind if you take the basics of a description and rewrite it to fit your site's style or reflect your company image, but we don't allow direct copying.
Can I get Personalized Clothing Recommendations?
Contact us today in any language! Share your interests/business info. Our team will provide a personalized selection of products tailored to your target audience and style preferences.
WhatsApp: +90 552 766 77 70 E-mail: info@istanbulfc.com
Are your products environmentally sustainable?
At Istanbul Fashion Center, we prioritize environmental care by implementing eco-friendly practices in our operations. From sourcing sustainable materials to minimizing waste, we are dedicated to reducing our environmental impact while providing quality fashion products.
Does you offer drop shipping?
No, currently we do not but we have plans to implement in the future. Kindly send an inquiry email to info@istanbulfc.com with your business information to get notified when we do so.
Do you stock all the items on your website?
Yes, almost all of the items on our website are in-stock and ready to ship immediately. However, some items like tuxedos and shoes are available as made-to-order. These specific items are clearly labeled as "made-to-order" on our website.
I added styles to my wish list, but some weren't available for purchase later. Why?
Our new weekly styles sell out quickly. If you like something, it's best to buy it right away while it's in stock.
What does “Made-To-Order” mean?
"Made-to-order" means we will manufacture the items after you order them, rather than having them ready beforehand.
Do you manufacture custom designs?
We primarily offer in-stock items, and depending on quantity, we can also customize our designs.
I need a copy of my receipt/invoice. How can i get it?
After placing your order, your invoice will be sent to the email address you provided. If you cannot locate it, simply reach out to our customer service team, and they will promptly assist you.
What does IFC expect from me in return?
Just a smile! The biggest reward for us is seeing your business thrive.
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